{"id":313284,"date":"2026-08-30T07:46:40","date_gmt":"2026-08-30T14:46:40","guid":{"rendered":"https:\/\/cycle-jobs.com\/?post_type=job_listing&p=313284"},"modified":"2026-08-30T07:46:40","modified_gmt":"2026-08-30T14:46:40","slug":"service-technician-specialized-los-gatos-ca","status":"publish","type":"job_listing","link":"https:\/\/cycle-jobs.com\/en\/job\/service-technician-specialized-los-gatos-ca\/","title":{"rendered":"Service Technician – Specialized – Los Gatos, CA"},"content":{"rendered":"\n \n\n \n Employer Snapshot\n \n (Cycle-Jobs Insight)\n <\/span>\n <\/h2>\n\n \n\n \n
  • \n \n Transparency Score:\n <\/strong>\n\n <\/span><\/span><\/span><\/span><\/span><\/span>\n \n 3.9 \/ 5 \u2014\n Good <\/span>\n\n \n (Industry avg: 3.2 \/ 5)\n <\/span>\n\n \n \n \u00b7\n Declining <\/span>\n\n <\/li>\n\n \n
  • \n Company Size:<\/strong>\n large <\/li>\n\n
  • \n Ownership:<\/strong>\n Privately held <\/li>\n\n
  • \n Glassdoor:<\/strong>\n\n \n \n \u2b50 \u2b50 3.0 \/ 5 <\/a>\n\n <\/li>\n\n \n
  • \n HR Index:<\/strong>\n\n \n 75.14%\n \u25b2 <\/span>\n\n \n (Industry avg:\n 53.14%)\n <\/span>\n <\/li>\n\n \n
  • \n Commitment:<\/strong>\n Actively engaged in responsible business and transparency <\/li>\n\n
  • \n Official Salary:<\/strong>\n\n \n \n N\/A\n <\/span>\n\n <\/li>\n\n
  • \n \n Estimated Salary (Cycle-Jobs):\n <\/strong>\n\n \ud83c\uddfa\ud83c\uddf8 42,000-52,000 USD \/ year <\/li>\n\n <\/ul>\n <\/div>\n\n
    \n

    Company Overview<\/h3>\n

    Innovation has guided Specialized since 1974. The company is dedicated to creating the best bikes and delivering world class rider care. Specialized values diversity, inclusion, and strives to be transformative, authentic, and collaborative. The team is passionate about breaking barriers and making a positive impact on the world. Specialized encourages applicants from all backgrounds to help pedal the planet forward.<\/p>\n

    Role Description<\/h3>\n

    The Service Technician serves as the front line for the brand, delivering outstanding in-store experiences and technical expertise to riders. This role works directly with customers to provide solutions, enhance satisfaction, and support sales and profitability goals. As a hands-on team member, the Service Technician acts as a host, mentor, and brand advocate.<\/p>\n

    Position Snapshot<\/h3>\n
      \n
    • Seniority:<\/strong> Entry-level<\/li>\n
    • Function:<\/strong> Retail \/ Store<\/li>\n
    • Department:<\/strong> Retail<\/li>\n
    • Experience required:<\/strong> Bike shop \/ Bike mechanic experience preferred<\/li>\n
    • Contract type:<\/strong> Full-time<\/li>\n
    • Schedule:<\/strong> Weekends<\/li>\n
    • Work model:<\/strong> On-site<\/li>\n
    • Remote policy:<\/strong> On-site (strict)<\/li>\n<\/ul>\n

      Description<\/h3>\n

      A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in store brand experiences. Service Technicians work directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. Service Technicians work collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service ace. The Service Technician provides exceptional rider service, enhances rider satisfaction, and aids in meeting sales and profitability goals.<\/p>\n

      Responsibilities<\/h3>\n
        \n
      • Meeting and making a connection with riders, asking qualifying questions and listening to riders’ needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.<\/li>\n
      • Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert.<\/li>\n
      • Assists customers in an enthusiastic and courteous manner; provides \u201cwow\u201d customer service.<\/li>\n
      • Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs.<\/li>\n
      • Advises and assists customers with their product\/service selection without bias.<\/li>\n
      • Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.<\/li>\n
      • Assists with bike sales with technical consulting, and any other bike floor duties as needed.<\/li>\n
      • Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction.<\/li>\n
      • General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty.<\/li>\n
      • Proficiency in Lightspeed point of sale systems and store operational websites.<\/li>\n
      • Regular, dependable attendance and punctuality.<\/li>\n<\/ul>\n

        Location<\/h3>\n

        This position is based in Los Gatos, CA, USA<\/strong><\/p>\n

        Compensation<\/h3>\n

        \n Salary information not provided by employer.<\/em>\n <\/p>\n

        Benefits<\/h3>\n

        Competitive health care (Medical PPO or HDHP), Dental, Vision, Health Savings Account (HSA), Short and Long Term Disability, Company sponsored life insurance, Optional Term Life Insurance, Optional Critical Illness insurance, Optional Critical Accident insurance, Competitive vacation package, 401(k) with match, 8 Weeks paid parental leave, Paid company holidays, Employee discounts on all product, Deep partner retail discounts, Fitness & Events Reimbursement, Employee Assistance Program, Commuter Benefits<\/p>\n

        Additional Information<\/h3>\n
          \n
        • Diversity & Inclusion:<\/strong> We\u2019re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone \u2013 especially those from marginalized groups \u2013 to apply to our job postings and help us earn the position as the rider\u2019s brand of choice.<\/li>\n
        • Team & Reporting:<\/strong> Works collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service ace.<\/li>\n<\/ul>\n

          Application Details<\/h3>\n

          \n Posted: August 25, 2026
          \n Reference: R0011928\n <\/p>\n

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