{"id":313282,"date":"2026-08-30T07:46:05","date_gmt":"2026-08-30T14:46:05","guid":{"rendered":"https:\/\/cycle-jobs.com\/?post_type=job_listing&p=313282"},"modified":"2026-08-30T07:46:05","modified_gmt":"2026-08-30T14:46:05","slug":"service-technician-bikesource-charlotte-nc","status":"publish","type":"job_listing","link":"https:\/\/cycle-jobs.com\/fr\/job\/service-technician-bikesource-charlotte-nc\/","title":{"rendered":"Technicien de service \u2013 BikeSource \u2013 Charlotte, Caroline du Nord"},"content":{"rendered":"\n\n \n Aper\u00e7u de l'employeur\n \n (Aper\u00e7u des emplois \u00e0 v\u00e9lo)\n <\/span>\n <\/h2>\n\n \n\n \n
  • \n \n Score de transparence :\n <\/strong>\n\n <\/span><\/span><\/span><\/span><\/span><\/span>\n \n 3,9\/5 \u2014 Bien <\/span>\n\n \n (Moyenne du secteur\u00a0: 3,2\/5)\n <\/span>\n\n \n \n \u00b7 En d\u00e9clin <\/span>\n\n <\/li>\n\n \n
  • \n Taille de l'entreprise :<\/strong>\n grand <\/li>\n\n
  • \n Possession:<\/strong>\n Soci\u00e9t\u00e9 priv\u00e9e <\/li>\n\n
  • \n Glassdoor\u00a0:<\/strong>\n\n \n \n \u2b50 \u2b50 3,0 \/ 5 <\/a>\n\n <\/li>\n\n \n
  • \n Indice RH :<\/strong>\n\n \n 75.14% \u25b2 <\/span>\n\n \n (Moyenne du secteur\u00a0: 53,14%)\n <\/span>\n <\/li>\n\n \n
  • \n Engagement:<\/strong>\n Engag\u00e9s activement dans des activit\u00e9s commerciales responsables et transparentes <\/li>\n\n
  • \n Salaire officiel :<\/strong>\n\n \n \n N \/ A\n <\/span>\n\n <\/li>\n\n
  • \n \n Salaire estim\u00e9 (emplois li\u00e9s au v\u00e9lo)\u00a0:\n <\/strong>\n\n \ud83c\uddfa\ud83c\uddf8 36\u00a0000 \u00e0 44\u00a0000 USD par an <\/li>\n\n <\/ul>\n <\/div>\n\n
    \n

    Pr\u00e9sentation de l'entreprise<\/h3>\n

    L'innovation est au c\u0153ur de l'ADN de Specialized depuis 1974. L'entreprise s'engage \u00e0 b\u00e2tir une main-d'\u0153uvre diversifi\u00e9e et inclusive et \u00e0 inspirer les cyclistes du monde entier. Specialized aspire \u00e0 \u00eatre une marque transformatrice, inclusive, authentique, centr\u00e9e sur le cycliste et collaborative, offrant un service d'excellence. L'\u00e9quipe est passionn\u00e9e par l'id\u00e9e de repousser les limites et d'avoir un impact positif sur le monde. Specialized soutient la repr\u00e9sentation de toutes les origines, de tous les genres et de toutes les morphologies dans l'industrie du cyclisme.<\/p>\n

    Description du r\u00f4le<\/h3>\n

    Le technicien de service est le principal interlocuteur des clients, leur offrant un service et un soutien technique exceptionnels. Ce r\u00f4le garantit un haut niveau de satisfaction client et contribue \u00e0 la r\u00e9alisation des objectifs de vente et de rentabilit\u00e9 gr\u00e2ce \u00e0 des conseils d'expert et un service personnalis\u00e9. Le technicien collabore avec le personnel et les clients afin de cr\u00e9er des exp\u00e9riences de marque m\u00e9morables en magasin.<\/p>\n

    Aper\u00e7u de la position<\/h3>\n
      \n
    • Anciennet\u00e9:<\/strong> Niveau d'entr\u00e9e<\/li>\n
    • Fonction:<\/strong> Commerce de d\u00e9tail \/ Magasin<\/li>\n
    • D\u00e9partement:<\/strong> Vente au d\u00e9tail<\/li>\n
    • Type de contrat :<\/strong> \u00c0 temps plein<\/li>\n
    • Calendrier:<\/strong> Week-ends<\/li>\n
    • Mod\u00e8le de travail :<\/strong> Sur place<\/li>\n
    • Politique de t\u00e9l\u00e9travail\u00a0:<\/strong> Sur place (strictement)<\/li>\n<\/ul>\n

      Description<\/h3>\n

      Le technicien de service est le premier interlocuteur privil\u00e9gi\u00e9 de notre marque aupr\u00e8s des utilisateurs. Il contribue \u00e0 la r\u00e9ussite et \u00e0 la rentabilit\u00e9 des ventes en mettant son expertise technique au service de la cr\u00e9ation d'exp\u00e9riences de marque exceptionnelles en magasin. Il travaille directement avec les utilisateurs, qu'ils soient pr\u00e9sents physiquement ou \u00e0 distance, afin d'identifier et de proposer les produits, services et exp\u00e9riences n\u00e9cessaires pour leur apporter des solutions rapides et efficaces et ainsi prolonger leur exp\u00e9rience de conduite. En collaboration \u00e9troite avec le personnel et les utilisateurs locaux, le technicien de service joue un r\u00f4le d'h\u00f4te, de mentor, d'ambassadeur de la marque et d'expert en assistance technique. Il offre un service client exceptionnel, am\u00e9liore la satisfaction des utilisateurs et contribue \u00e0 l'atteinte des objectifs de vente et de rentabilit\u00e9.<\/p>\n

      Responsabilit\u00e9s<\/h3>\n
        \n
      • Meet and make a connection with riders, ask qualifying questions and listen to riders’ needs, then give options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.<\/li>\n
      • Parlez avec autorit\u00e9 sur les questions techniques relatives \u00e0 nos v\u00e9los ; soyez l'expert.<\/li>\n
      • Assist customers in an enthusiastic and courteous manner; provide ‘wow’ customer service.<\/li>\n
      • Effectuer correctement tous les travaux d'entretien et r\u00e9pondre aux attentes des clients, voire les d\u00e9passer, notamment en remplissant correctement les bons de travail et en planifiant un nombre appropri\u00e9 de r\u00e9parations.<\/li>\n
      • Conseiller et aider les clients dans leur choix de produits\/services sans parti pris.<\/li>\n
      • D\u00e9velopper et maintenir une expertise approfondie de tous les produits du rayon afin d'aider efficacement les clients en leur fournissant des informations pr\u00e9cises ; se tenir au courant des nouveaut\u00e9s.<\/li>\n
      • Assister l'\u00e9quipe de vente de v\u00e9los en fournissant des conseils techniques et en effectuant toutes autres t\u00e2ches n\u00e9cessaires en magasin.<\/li>\n
      • Offrir un service aux voyageurs de premier ordre, garantissant un service continu et un haut niveau de satisfaction.<\/li>\n
      • Maintenir des normes de propret\u00e9 g\u00e9n\u00e9rales \u00e0 l'ouverture du magasin, tout au long de la journ\u00e9e et \u00e0 la fermeture, y compris des t\u00e2ches de nettoyage l\u00e9g\u00e8res.<\/li>\n
      • D\u00e9montrer une ma\u00eetrise des syst\u00e8mes de point de vente Lightspeed et des sites web op\u00e9rationnels des magasins.<\/li>\n
      • Assurer une pr\u00e9sence r\u00e9guli\u00e8re et fiable, ainsi que la ponctualit\u00e9.<\/li>\n<\/ul>\n

        Emplacement<\/h3>\n

        Ce poste est bas\u00e9 \u00e0 Charlotte, Caroline du Nord, \u00c9tats-Unis<\/strong><\/p>\n

        Compensation<\/h3>\n

        \n Informations salariales non fournies par l'employeur.<\/em>\n <\/p>\n

        Avantages<\/h3>\n

        Competitive health care (Medical PPO or HDHP), Dental, Vision, Health Savings Account (HSA), Short and Long Term Disability, Company sponsored life insurance, Optional Term Life Insurance, Optional Critical Illness insurance, Optional Critical Accident insurance, Competitive vacation package, 401(k) with match, 8 Weeks paid parental leave, Paid company holidays, Employee discounts on all product, Deep partner retail discounts, Fitness & Events Reimbursement, Uniform Allowance, Employee Assistance Program, Commuter Benefits<\/p>\n

        Informations Compl\u00e9mentaires<\/h3>\n
          \n
        • \u00c9quipement fourni :<\/strong> Allocation d'uniforme<\/li>\n
        • Diversity & Inclusion:<\/strong> We\u2019re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone \u2013 especially those from marginalized groups \u2013 to apply to our job postings and help us earn the position as the rider\u2019s brand of choice.<\/li>\n
        • Flexibilit\u00e9:<\/strong> Doit \u00eatre disponible pour travailler selon les besoins de l'entreprise, y compris les week-ends.<\/li>\n
        • Team & Reporting:<\/strong> Travaille en collaboration et de mani\u00e8re pratique avec le personnel et les cyclistes locaux en tant qu'h\u00f4te, mentor, ambassadeur de la marque et expert en service technique.<\/li>\n<\/ul>\n

          D\u00e9tails de l'application<\/h3>\n

          \n Publi\u00e9 le : 25 ao\u00fbt 2026
          \n R0011524\n <\/p>\n

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