Website Trek Bicycle
Employer Snapshot (Cycle-Jobs Insight)
- Transparency Score: 3.9 / 5 — Good (Industry avg: 3.2 / 5) · Improving
- Company Size: large
- Ownership: Privately held
- Glassdoor: ⭐ ⭐ 3.5 / 5
- HR Index: 72.38% ▲ (Industry avg: 53.14%)
- Commitment: Committed to sustainable mobility
- Official Salary: $22.00 - $27.00 (Converted to yearly range: $45,800 – $56,200 / year)
- Estimated Salary (Cycle-Jobs): 🇺🇸 48,000-60,000 USD / year
Company Overview
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Trek was named to Fortune Magazine’s list of Top 100 Best Companies to Work For. Every person has a unique history and life experience to bring to the table, and Trek values diversity and inclusion.
Role Description
The Service Manager leads the Service Center operations, ensuring exceptional customer experiences and efficient workflow. This role is responsible for managing the service team, integrating sales and service, and maintaining high standards of hospitality and organization. The Service Manager plays a key part in developing employees and supporting the store’s overall success.
Position Snapshot
- Seniority: Manager
- Function: Retail / Store
- Department: Retail
- Experience required: 3+ years of bicycle service center experience
- Contract type: Full-time
- Work model: On-site
- Remote policy: On-site (strict)
Description
As Service Manager, you’ll be the operations lead for your store’s Service Center and be accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience. You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. You will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.
Responsibilities
- Be the operations lead for the store’s Service Center.
- Be accountable for all decisions relating to workflow, staffing of mechanics, and KPIs.
- Act as the primary service advisor at the shop.
- Integrate the sales and service experience.
- Hold your team accountable for delivering signature hospitality.
- Train your team and engage with customers to recommend the right service at the right time.
- Manage and control service costs.
- Keep service orders organized.
- Ensure a clean and efficient department.
- Take an active lead in ensuring the right bikes are built and delivered to the sales floor and customers.
- Manage all communication from the Service Department to customers.
- Write more than 50% of the work orders for the shop.
- Develop employees and find efficiencies by reviewing service reports.
- Anticipate shop’s needs so both service and sales teams are set up for success.
Location
This position is based in
Westlake, OH 44145, USA
Compensation
$22.00 – $27.00 (Converted to yearly range: $45,800 – $56,200 / year)
Benefits
Flexible and fun company culture, Competitive health care, PPO & HDHP medical plan options, Dental insurance, Vision insurance, Flexible Spending Accounts (FSA), Free life insurance & optional term life insurance, Competitive vacation package, 401(k) with match and Employee Stock Ownership Plans (ESOP), 12 weeks of maternity leave with 100% pay, Paid company holidays, Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs), Employee discounts on all product, Deep partner retail discounts
Additional Information
- Diversity & Inclusion: We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Trek is a place where you’re valued for being you. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are.
- Flexibility: Flexible and fun company culture, Flexible Spending Accounts (FSA), Competitive vacation package, Paid company holidays, Flexible schedule.
- Team & Reporting: Leads the Service Center team, manages mechanics, and acts as the primary service advisor. Responsible for training and developing employees and integrating sales and service teams.
Application Details
Posted: September 1, 2026
Trek115547
To apply, please visit the following URL:https://trekbikes.wd1.myworkdayjobs.com/en-US/TREK/job/Westlake-Village-California/Service-Manager_Trek115547→
Before you apply (Cycle-Jobs Insight)
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📊 Methodology – HR Indicators, Estimated Salary & Transparency Score
The data and indicators presented on this job page (Employer Snapshot, Transparency Score, Before You Apply) are built from a structured evaluation grid. Each section uses measurable and comparable criteria applied to public information in order to ensure fairness between employers.
1) Data integrity and sources
Each company profile and job listing is analyzed using multiple open sources such as career pages, company websites, and public employment data. These signals are verified for consistency and density before being used to compute HR indicators.
- Employer data: company size, sector, and employee reviews.
- Job content: completeness of title, responsibilities, and requirements.
- Salary and benefits: presence of official or inferred compensation details.
2) Core methodology
The transparency model is based on a weighted ratio between core and secondary information axes:
- Core fields (×2 weight): title, company, location, contract type, work model, salary, application link, posting date, main description, requirements, and responsibilities.
- Secondary fields (×1 weight): benefits, culture & mission, team hierarchy, diversity & inclusion, recruitment process, flexibility, language, and deadline.
Each field is marked as present or missing. The final score reflects the ratio of completed fields to the total possible weighted score.
Transparency Ratio = (Σ core_fields × 2 + Σ secondary_fields × 1)
÷ (total_core × 2 + total_secondary × 1)
The result is converted to a 5-star scale (0–5, half-stars included) and displayed beside the Transparency Score badge.
3) Star rating and color scale
| Score (out of 5) | Label | Interpretation |
|---|---|---|
| 4.5 – 5.0 ★★★★★ | Excellent | All essential and most secondary details present. |
| 3.5 – 4.4 ★★★★☆ | Good | Major elements available; minor gaps remain. |
| 2.5 – 3.4 ★★★☆☆ | Moderate | Several missing sections or low specificity. |
| 0.0 – 2.4 ★★☆☆☆ | Low | Few key details provided; limited transparency. |
The badge color follows a red→green hue scale from low (0) to high (5) transparency. The average transparency across the cycling industry in 2025 is approximately 3.2 / 5.
4) Employer Snapshot indicators
- HR Index: overall HR quality combining stability, satisfaction, and transparency.
- Employee Stability Index (ESI): ratio of long-term to short-term employment movements.
- Employee Satisfaction Weighted Score (ESWS): average of employee review metrics.
- Commitment: social responsibility, inclusion, and openness indicators.
HR Index = (0.4 × ESI) + (0.3 × ESWS)
+ (0.2 × (1 − Turnover)) + (0.1 × Data Confidence)
5) Estimated salary bands
When the employer does not specify a salary, Cycle-Jobs provides a non-binding estimated band using benchmark data and standardized adjustments:
- Base grid by role family and seniority.
- Adjustment by contract type and expected weekly hours.
- Location factor for cost of living and taxation context.
- Company size influence on pay dispersion.
- Recent market signals from similar industry roles.
6) “Before You Apply” contextual tips
Missing or unclear fields are listed with guidance questions to help candidates clarify key aspects such as scope, compensation, or flexibility. This allows a more balanced and informed dialogue between employer and applicant.
7) Limitations and ethics
- No confidential data is used — only verified public information.
- Data accuracy depends on employer updates and public sources.
- Scores are dynamic and recalculated as new information emerges.
These models aim to promote fair, transparent, and comparable insights across cycling industry employers. They are informational only and not a substitute for an internal HR audit.