Website Specialized Bicycle
Employer Snapshot (Cycle-Jobs Insight)
- Transparency Score: 3.9 / 5 — Good (Industry avg: 3.2 / 5)
- Company Size: large
- Ownership: Privately held
- Glassdoor: ⭐ ⭐ 3.0 / 5
- HR Index: 75.14% ▲ (Industry avg: 53.14%)
- Commitment: Actively engaged in responsible business and transparency
- Official Salary: N/A
- Estimated Salary (Cycle-Jobs): 🇺🇸 22,000-29,000 USD / year
Company Overview
Innovation has guided Specialized since 1974. The company is dedicated to building a diverse and inclusive workforce and inspiring riders everywhere. Specialized strives to be transformative, authentic, and rider-focused, delivering world-class rider care and quality products. The culture is passionate, barrier-breaking, and committed to positive impact and representation. Specialized supports initiatives like Outride to promote better health through cycling.
Role Description
The Service Technician serves as the primary technical expert and customer service representative for riders, ensuring high-quality service and satisfaction. This role supports sales and service operations, working directly with riders and staff to deliver outstanding in-store experiences and technical solutions. The technician contributes to the store’s profitability and reputation by providing expert advice and hands-on support.
Position Snapshot
- Seniority: Entry-level
- Function: Retail / Store
- Department: Retail
- Experience required: Bike shop / Bike mechanic experience preferred.
- Contract type: Part-time
- Schedule: Weekends
- Work model: On-site
- Remote policy: On-site (strict)
Description
A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in store brand experiences. Service Technicians work directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. Service Technicians work collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service ace. The Service Technician provides exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.
Responsibilities
- Meeting and making a connection with riders, asking qualifying questions and listening to riders’ needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.
- Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert.
- Assists customers in an enthusiastic and courteous manner; provides “wow” customer service.
- Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs.
- Advises and assists customers with their product/service selection without bias.
- Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
- Assists with bike sales with technical consulting, and any other bike floor duties as needed.
- Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction.
- General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty.
- Proficiency in Lightspeed point of sale systems and store operational websites.
- Regular, dependable attendance and punctuality.
Location
This position is based in
Charlotte, NC, USA
Compensation
Salary information not provided by employer.
Benefits
Competitive health care (Medical PPO or HDHP), Dental, Vision, Health Savings Account (HSA), Short and Long Term Disability, Company sponsored life insurance, Optional Term Life Insurance, Optional Critical Illness insurance, Optional Critical Accident insurance, Competitive vacation package, 401(k) with match, 8 Weeks paid parental leave, Paid company holidays, Employee discounts on all product, Deep partner retail discounts, Fitness & Events Reimbursement, Employee Assistance Program, Commuter Benefits.
Additional Information
- Diversity & Inclusion: We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice.
- Flexibility: Must be able to work as business dictates which includes weekends.
- Team & Reporting: Works collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service ace.
Application Details
Posted: May 31, 2026
R0011700
Before you apply (Cycle-Jobs Insight)
Some important details are not fully specified in this job post. To make an informed decision, you may want to clarify the following points:
- Salary & compensation: Ask for the exact salary range, variable compensation, and whether negotiation is possible.
- Required languages: Verify language expectations in daily work.
- Application deadline: Ask if the position closes at a fixed date or remains open until filled.
- Travel requirements: Ask how often travel is required and whether expenses are covered.
- Contract length: Verify the duration if the contract is fixed-term.
- Equipment provided: Ask what equipment or tools are supplied by the employer.
- Visa sponsorship: Clarify whether visa support is available or required.
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📊 Methodology – HR Indicators, Estimated Salary & Transparency Score
The data and indicators presented on this job page (Employer Snapshot, Transparency Score, Before You Apply) are built from a structured evaluation grid. Each section uses measurable and comparable criteria applied to public information in order to ensure fairness between employers.
1) Data integrity and sources
Each company profile and job listing is analyzed using multiple open sources such as career pages, company websites, and public employment data. These signals are verified for consistency and density before being used to compute HR indicators.
- Employer data: company size, sector, and employee reviews.
- Job content: completeness of title, responsibilities, and requirements.
- Salary and benefits: presence of official or inferred compensation details.
2) Core methodology
The transparency model is based on a weighted ratio between core and secondary information axes:
- Core fields (×2 weight): title, company, location, contract type, work model, salary, application link, posting date, main description, requirements, and responsibilities.
- Secondary fields (×1 weight): benefits, culture & mission, team hierarchy, diversity & inclusion, recruitment process, flexibility, language, and deadline.
Each field is marked as present or missing. The final score reflects the ratio of completed fields to the total possible weighted score.
Transparency Ratio = (Σ core_fields × 2 + Σ secondary_fields × 1)
÷ (total_core × 2 + total_secondary × 1)
The result is converted to a 5-star scale (0–5, half-stars included) and displayed beside the Transparency Score badge.
3) Star rating and color scale
| Score (out of 5) | Label | Interpretation |
|---|---|---|
| 4.5 – 5.0 ★★★★★ | Excellent | All essential and most secondary details present. |
| 3.5 – 4.4 ★★★★☆ | Good | Major elements available; minor gaps remain. |
| 2.5 – 3.4 ★★★☆☆ | Moderate | Several missing sections or low specificity. |
| 0.0 – 2.4 ★★☆☆☆ | Low | Few key details provided; limited transparency. |
The badge color follows a red→green hue scale from low (0) to high (5) transparency. The average transparency across the cycling industry in 2025 is approximately 3.2 / 5.
4) Employer Snapshot indicators
- HR Index: overall HR quality combining stability, satisfaction, and transparency.
- Employee Stability Index (ESI): ratio of long-term to short-term employment movements.
- Employee Satisfaction Weighted Score (ESWS): average of employee review metrics.
- Commitment: social responsibility, inclusion, and openness indicators.
HR Index = (0.4 × ESI) + (0.3 × ESWS)
+ (0.2 × (1 − Turnover)) + (0.1 × Data Confidence)
5) Estimated salary bands
When the employer does not specify a salary, Cycle-Jobs provides a non-binding estimated band using benchmark data and standardized adjustments:
- Base grid by role family and seniority.
- Adjustment by contract type and expected weekly hours.
- Location factor for cost of living and taxation context.
- Company size influence on pay dispersion.
- Recent market signals from similar industry roles.
6) “Before You Apply” contextual tips
Missing or unclear fields are listed with guidance questions to help candidates clarify key aspects such as scope, compensation, or flexibility. This allows a more balanced and informed dialogue between employer and applicant.
7) Limitations and ethics
- No confidential data is used — only verified public information.
- Data accuracy depends on employer updates and public sources.
- Scores are dynamic and recalculated as new information emerges.
These models aim to promote fair, transparent, and comparable insights across cycling industry employers. They are informational only and not a substitute for an internal HR audit.