Website Specialized Bicycle
Employer Snapshot (Cycle-Jobs Insight)
- Transparency Score: 3.9 / 5 — Good (Industry avg: 3.2 / 5)
- Company Size: large
- Ownership: Privately held
- Glassdoor: ⭐ ⭐ 3.0 / 5
- HR Index: 75.14% ▲ (Industry avg: 53.14%)
- Commitment: Actively engaged in responsible business and transparency
- Official Salary: N/A
- Estimated Salary (Cycle-Jobs): 🇺🇸 22,000-28,000 USD / year
Company Overview
Innovation has guided Specialized since 1974. The company is a team of barrier-breakers, disrupters, and problem solvers, dedicated to building a diverse and inclusive workforce. Specialized strives to be transformative, inclusive, authentic, rider-focused, and collaborative, providing quality products and world-class rider care. The mission is to inspire riders everywhere and have a positive impact on the world, increasing representation of all races, genders, and body types in the cycling industry.
Role Description
The Service Technician is the primary point of contact for riders, delivering technical expertise and exceptional service to ensure rider satisfaction and support store profitability. This role involves hands-on collaboration with staff and riders, acting as a mentor and brand advocate while maintaining high standards of service and operational excellence. The Service Technician plays a key role in creating outstanding in-store experiences and supporting the company’s mission to inspire riders.
Position Snapshot
- Seniority: Entry-level
- Function: Retail / Store
- Department: Retail
- Experience required: Bike shop or bike mechanic experience preferred.
- Contract type: Part-time
- Schedule: Weekends
- Work model: On-site
- Remote policy: On-site (strict)
Description
A Service Technician is the front line and point person for the brand to the rider, encouraging successful, profitable retail by applying technical expertise to deliver outstanding in-store brand experiences. Service Technicians work directly with riders, both present and remote, to identify and provide solutions quickly and efficiently, ensuring riders can keep riding longer and better. The role involves hands-on collaboration with staff and local riders as a host, mentor, brand advocate, and technical service expert, providing exceptional rider service and supporting sales and profitability goals.
Responsibilities
- Meet and make a connection with riders, ask qualifying questions and listen to riders’ needs, then give options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.
- Speak authoritatively on technical matters as they relate and pertain to bicycles; be the expert.
- Assist customers in an enthusiastic and courteous manner; provide ‘wow’ customer service.
- Properly take in all service work and set and exceed rider expectations, including correctly filling out service work orders and scheduling repairs.
- Advise and assist customers with their product/service selection without bias.
- Develop and maintain knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keep current as new product lines are introduced.
- Assist with bike sales with technical consulting, and any other bike floor duties as needed.
- Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction.
- Maintain general cleanliness standards at store opening, throughout the day, and at close of business, including light janitorial duty.
- Demonstrate proficiency in Lightspeed point of sale systems and store operational websites.
- Maintain regular, dependable attendance and punctuality.
Location
This position is based in
Manhattan Beach, CA, USA
Compensation
Salary information not provided by employer.
Benefits
Competitive health care (Medical PPO or HDHP), Dental, Vision, Health Savings Account (HSA), Short and Long Term Disability, Company sponsored life insurance, Optional Term Life Insurance, Optional Critical Illness insurance, Optional Critical Accident insurance, Competitive vacation package, 401(k) with match, 8 Weeks paid parental leave, Paid company holidays, Employee discounts on all product, Deep partner retail discounts, Fitness & Events Reimbursement, Employee Assistance Program, Commuter Benefits.
Additional Information
- Diversity & Inclusion: We’re committed to building a diverse and inclusive workforce where all people thrive. We want to increase representation of all races, genders, and body types in the cycling industry. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice.
- Flexibility: Must be able to work as business dictates which includes weekends.
- Team & Reporting: Works collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service expert. No direct reporting line specified.
Application Details
Posted: June 28, 2026
Reference: R0011782
Before you apply (Cycle-Jobs Insight)
Some important details are not fully specified in this job post. To make an informed decision, you may want to clarify the following points:
- Salary & compensation: Ask for the exact salary range, variable compensation, and whether negotiation is possible.
- Required languages: Verify language expectations in daily work.
- Application deadline: Ask if the position closes at a fixed date or remains open until filled.
- Travel requirements: Ask how often travel is required and whether expenses are covered.
- Contract length: Verify the duration if the contract is fixed-term.
- Equipment provided: Ask what equipment or tools are supplied by the employer.
- Visa sponsorship: Clarify whether visa support is available or required.
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📊 Methodology – HR Indicators, Estimated Salary & Transparency Score
The data and indicators presented on this job page (Employer Snapshot, Transparency Score, Before You Apply) are built from a structured evaluation grid. Each section uses measurable and comparable criteria applied to public information in order to ensure fairness between employers.
1) Data integrity and sources
Each company profile and job listing is analyzed using multiple open sources such as career pages, company websites, and public employment data. These signals are verified for consistency and density before being used to compute HR indicators.
- Employer data: company size, sector, and employee reviews.
- Job content: completeness of title, responsibilities, and requirements.
- Salary and benefits: presence of official or inferred compensation details.
2) Core methodology
The transparency model is based on a weighted ratio between core and secondary information axes:
- Core fields (×2 weight): title, company, location, contract type, work model, salary, application link, posting date, main description, requirements, and responsibilities.
- Secondary fields (×1 weight): benefits, culture & mission, team hierarchy, diversity & inclusion, recruitment process, flexibility, language, and deadline.
Each field is marked as present or missing. The final score reflects the ratio of completed fields to the total possible weighted score.
Transparency Ratio = (Σ core_fields × 2 + Σ secondary_fields × 1)
÷ (total_core × 2 + total_secondary × 1)
The result is converted to a 5-star scale (0–5, half-stars included) and displayed beside the Transparency Score badge.
3) Star rating and color scale
| Score (out of 5) | Label | Interpretation |
|---|---|---|
| 4.5 – 5.0 ★★★★★ | Excellent | All essential and most secondary details present. |
| 3.5 – 4.4 ★★★★☆ | Good | Major elements available; minor gaps remain. |
| 2.5 – 3.4 ★★★☆☆ | Moderate | Several missing sections or low specificity. |
| 0.0 – 2.4 ★★☆☆☆ | Low | Few key details provided; limited transparency. |
The badge color follows a red→green hue scale from low (0) to high (5) transparency. The average transparency across the cycling industry in 2025 is approximately 3.2 / 5.
4) Employer Snapshot indicators
- HR Index: overall HR quality combining stability, satisfaction, and transparency.
- Employee Stability Index (ESI): ratio of long-term to short-term employment movements.
- Employee Satisfaction Weighted Score (ESWS): average of employee review metrics.
- Commitment: social responsibility, inclusion, and openness indicators.
HR Index = (0.4 × ESI) + (0.3 × ESWS)
+ (0.2 × (1 − Turnover)) + (0.1 × Data Confidence)
5) Estimated salary bands
When the employer does not specify a salary, Cycle-Jobs provides a non-binding estimated band using benchmark data and standardized adjustments:
- Base grid by role family and seniority.
- Adjustment by contract type and expected weekly hours.
- Location factor for cost of living and taxation context.
- Company size influence on pay dispersion.
- Recent market signals from similar industry roles.
6) “Before You Apply” contextual tips
Missing or unclear fields are listed with guidance questions to help candidates clarify key aspects such as scope, compensation, or flexibility. This allows a more balanced and informed dialogue between employer and applicant.
7) Limitations and ethics
- No confidential data is used — only verified public information.
- Data accuracy depends on employer updates and public sources.
- Scores are dynamic and recalculated as new information emerges.
These models aim to promote fair, transparent, and comparable insights across cycling industry employers. They are informational only and not a substitute for an internal HR audit.