Website Trek Bicycle
Employer Snapshot (Cycle-Jobs Insight)
- Transparency Score: 3.9 / 5 — Good (Industry avg: 3.2 / 5) · Improving
- Company Size: large
- Ownership: Privately held
- Glassdoor: ⭐ ⭐ 3.5 / 5
- HR Index: 72.38% ▲ (Industry avg: 53.14%)
- Commitment: Committed to sustainable mobility
- Official Salary: N/A
- Estimated Salary (Cycle-Jobs): 🇦🇺 48,000-56,000 AUD / year
Company Overview
At Trek, we’re on a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems like urban congestion, pollution, obesity, and mental health through cycling. We’re a family-owned, values-driven company committed to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve. Trek was named to Fortune Magazine’s list of Top 100 Best Companies to Work For.
Role Description
The Sales Associate delivers exceptional hospitality and customer experiences in-store, supporting daily operations and achieving individual goals. This role contributes to a positive team environment and helps connect customers with the right bikes and gear. The position is key to maintaining store standards and ensuring customer satisfaction.
Position Snapshot
- Seniority: Entry-level
- Function: Retail / Store
- Department: Retail
- Contract type: Full-time
- Work model: On-site
- Remote policy: On-site (strict)
Description
As a Sales Associate, you are responsible for delivering amazing hospitality and driving a great customer experience while supporting daily operations and hitting individual goals. You will use the Guide Sales Process to connect customers with the right bikes, gear, and services, develop your sales and customer service skills, and participate in daily huddles and debriefs. Additional duties include responding to phone calls and emails, assisting with warranty cases, learning about Trek products, maintaining required learning modules, helping with store opening/closing, operating the POS system, completing end-of-day cash-up, and maintaining product displays and inventory accuracy.
Responsibilities
- Use the Guide Sales Process to connect customers with the right bikes, gear, and services.
- Develop sales and customer service skills through training, role-playing, and on-the-job experience.
- Utilize Lead Lists to stay engaged with customers and drive sales.
- Participate in daily huddles and debriefs to stay aligned with the team.
- Make customer-focused decisions and create positive experiences.
- Respond to phone calls and store emails with professionalism and helpfulness.
- Assist with warranty cases—support customers, document exchanges, and coordinate with Inventory DRI.
- Learn about bikes, components, apparel, and technology.
- Maintain required learning modules and continuing education.
- Help with store opening/closing, operate POS, and complete end-of-day cash-up.
- Execute responsibilities as directed by the Store Manager.
- Wear the uniform and present yourself to professional standard.
- Complete the Daily Task List when not with customers.
- Maintain product displays and merchandising in line with directives.
- Perform weekly cycle counts for inventory accuracy.
- Assemble or pre-assemble new bikes and assist in preparing customer bikes for service.
- Keep the showroom and back-of-house clean, organized, and efficient.
Location
This position is based in
Perth WA, Australia
Compensation
Salary information not provided by employer.
Benefits
Competitive pay and bonus opportunities, supportive, team-driven culture, ongoing training and career development, wellness and mental health focus, exclusive staff discounts, community involvement, fun, energetic work environment.
Additional Information
- Equipment provided: Uniform
- Diversity & Inclusion: Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace. Trek is a place where you’re valued for being you. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are.
- Flexibility: Wellness and mental health focus, supportive, team-driven culture, fun, energetic work environment.
- Team & Reporting: Reports to the Store Manager. Works closely with the store team and participates in daily huddles and debriefs.
Application Details
Posted: August 24, 2026
Trek115514
To apply, please visit the following URL:https://trekbikes.wd1.myworkdayjobs.com/en-US/TREK/job/Myaree-WA-Australia/Sales-Associate_Trek115514-1→
Before you apply (Cycle-Jobs Insight)
Some important details are not fully specified in this job post. To make an informed decision, you may want to clarify the following points:
- Salary & compensation: Ask for the exact salary range, variable compensation, and whether negotiation is possible.
- Required experience: Clarify what is mandatory vs. preferred in terms of experience.
- Recruitment process: Ask about the number of steps and expected timeline.
- Required languages: Verify language expectations in daily work.
- Application deadline: Ask if the position closes at a fixed date or remains open until filled.
- Weekly schedule: Clarify typical weekly hours and schedule.
- Travel requirements: Ask how often travel is required and whether expenses are covered.
- Contract length: Verify the duration if the contract is fixed-term.
- Visa sponsorship: Clarify whether visa support is available or required.
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📊 Methodology – HR Indicators, Estimated Salary & Transparency Score
The data and indicators presented on this job page (Employer Snapshot, Transparency Score, Before You Apply) are built from a structured evaluation grid. Each section uses measurable and comparable criteria applied to public information in order to ensure fairness between employers.
1) Data integrity and sources
Each company profile and job listing is analyzed using multiple open sources such as career pages, company websites, and public employment data. These signals are verified for consistency and density before being used to compute HR indicators.
- Employer data: company size, sector, and employee reviews.
- Job content: completeness of title, responsibilities, and requirements.
- Salary and benefits: presence of official or inferred compensation details.
2) Core methodology
The transparency model is based on a weighted ratio between core and secondary information axes:
- Core fields (×2 weight): title, company, location, contract type, work model, salary, application link, posting date, main description, requirements, and responsibilities.
- Secondary fields (×1 weight): benefits, culture & mission, team hierarchy, diversity & inclusion, recruitment process, flexibility, language, and deadline.
Each field is marked as present or missing. The final score reflects the ratio of completed fields to the total possible weighted score.
Transparency Ratio = (Σ core_fields × 2 + Σ secondary_fields × 1)
÷ (total_core × 2 + total_secondary × 1)
The result is converted to a 5-star scale (0–5, half-stars included) and displayed beside the Transparency Score badge.
3) Star rating and color scale
| Score (out of 5) | Label | Interpretation |
|---|---|---|
| 4.5 – 5.0 ★★★★★ | Excellent | All essential and most secondary details present. |
| 3.5 – 4.4 ★★★★☆ | Good | Major elements available; minor gaps remain. |
| 2.5 – 3.4 ★★★☆☆ | Moderate | Several missing sections or low specificity. |
| 0.0 – 2.4 ★★☆☆☆ | Low | Few key details provided; limited transparency. |
The badge color follows a red→green hue scale from low (0) to high (5) transparency. The average transparency across the cycling industry in 2025 is approximately 3.2 / 5.
4) Employer Snapshot indicators
- HR Index: overall HR quality combining stability, satisfaction, and transparency.
- Employee Stability Index (ESI): ratio of long-term to short-term employment movements.
- Employee Satisfaction Weighted Score (ESWS): average of employee review metrics.
- Commitment: social responsibility, inclusion, and openness indicators.
HR Index = (0.4 × ESI) + (0.3 × ESWS)
+ (0.2 × (1 − Turnover)) + (0.1 × Data Confidence)
5) Estimated salary bands
When the employer does not specify a salary, Cycle-Jobs provides a non-binding estimated band using benchmark data and standardized adjustments:
- Base grid by role family and seniority.
- Adjustment by contract type and expected weekly hours.
- Location factor for cost of living and taxation context.
- Company size influence on pay dispersion.
- Recent market signals from similar industry roles.
6) “Before You Apply” contextual tips
Missing or unclear fields are listed with guidance questions to help candidates clarify key aspects such as scope, compensation, or flexibility. This allows a more balanced and informed dialogue between employer and applicant.
7) Limitations and ethics
- No confidential data is used — only verified public information.
- Data accuracy depends on employer updates and public sources.
- Scores are dynamic and recalculated as new information emerges.
These models aim to promote fair, transparent, and comparable insights across cycling industry employers. They are informational only and not a substitute for an internal HR audit.